TECHNICAL ASSISTANCE

You will find technical assistance here for using the BALTIC Library and Archive Database. For enquiries relating to the BALTIC Archive and Library itself, see the FAQ section.

Searching Tips

The Quicksearch field in the top right corner of the window is the best place to start your search. The more words you enter, the more specific your search will be.

To the right of the search results you will find a list of precise search terms similar to the words you entered. Click one that matches what you are looking for to search for exactly that term.

Page Refreshing issues

In some versions of Internet Explorer for Macintosh, pages occassionally appear halfway down the screen. This can be remedied by emptying your cache, within the Advanced tab in Preferences.

Plug-in Recommendation

Although all our audio/video content is in standard mp3 and mp4 formats, we recommend installing QuickTime for best results. Linux users might consider the crossover plugin.

Video playback

All the videos are encoded in mpeg-4 format, a non-proprietary cross-platform ISO/IEC standard. Free Plug-ins and standalone players are available for all major operating systems, including Microsoft Windows, Mac OS X and LINUX. Be aware that some players that claim to play mpeg-4 files will not play mpeg-4 files that are created to the standard; for this reason we recommend QuickTime if it is available for your operating system.

Click the Play Standalone button beside the movie to play the movie in QuickTime Player (or other mpeg-4 player that understands the .qtl (QuickTime Media Link) file format), or the Download button to download the movie in full to your computer to play with any mpeg-4 player.

Some browsers do not open the standalone file automatically. If given the option after you click Play Standalone, you may need to click Save to save the file to your Desktop, and then actually open the downloaded file, to make it play.

Audio playback

All the audio clips are in the commonplace mp3 format; free mp3 players are available for all major operating systems, and QuickTime includes mp3 playback.

In order to 'stream' the audio to your computer (so it starts playing right away, rather than waiting until the whole audio clip has downloaded), when you click on Play it downloads an intermediate m3u file and attempts to open that within your browser. Some browsers do not support this by default; if you see a broken plug-in icon when you try to play audio you can either use the Play Standalone button, or configure your browser to open MIME type "audio/mpegurl" with an mp3 capable plug-in such as QuickTime. The Download button will download the plain mp3 file and should work by default with all operating systems, but you may need to wait for the entire file to download before it will start playing.

Viewing PDFs

Some documents can be downloaded as a PDF (Portable Document Format) File. If your computer cannot view PDFs by default, download the free Adobe Acrobat Reader software from Adobe.

Users of Internet Explorer on the Macintosh may need to control-click the Download button, choose Download Link to Disk, and name the file with a .pdf extension, eg "showmedia.pdf". Alternatively, the file can be renamed with a .pdf extension after being downloaded.

Accessibility

This site is written in fully validated standards-compliant XHTML 1.0 Transitional with Cascading Style Sheets. As a result, visually impaired users can increase text sizes and contrast by utilizing their own style sheets, or increase the size of text throughout by utilizing the text-zoom capability of their browser. The site also works well with screen reader software and text-only browsers.

Copyright

All material on this site is subject to copyright and may not be reproduced without permission.

Disclaimer

Any infringement of copyright on this site is entirely inadvertent and accidental. Where infringement has occurred BALTIC will be pleased to acknowledge or remove within 7 days of notification in writing by the copyright holder.

Credits

Commissioned by Emma Thomas, Education and Public Programme Manager. Design & Programming by Elliott Young in conjunction with Gary Malkin, Programme Archivist and Librarian. Rebranded by Alex Gibson 2006.